- How much is shipping?
We offer Free Shipping for all products.
- How long will it take to get my order?
On average, customers can receive their order in 7-20 business days (not including the handling time which may be 1-3 business days, please allow 1-3 days for special times like big sales or festivals) sometimes it may take longer because of your location and the number of items you order.
You Can click here(Track your Order)
- How to track your order
You can click here(How to track your order) to learning how to track order
- Can I expedite my order?
We currently do not offer expedited shipping because the shipping is almost the same these times. We are looking into ways to expand our shipping options for you later and we will proceed with the parcels ASAP as we can.
- Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
- Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via DHL or UPS and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
- Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
- Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
- Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
- Have not received my order yet, now what?
First, check the tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake.
Then call or email us regarding the whereabouts of your order!
- What payment methods do you accept?
We accept PayPal by now.
- What is your ordering process?
The ordering process is simply 3 quick steps:
Select your favorite items, choose the size and color or style you want to order and add them to your cart
Enter your billing and shipping information
- What should I do if I made a mistake on my order?
Immediately contact us and our team will gladly resolve all of your concerns! Contact us E-mail firstname.lastname@example.org. But, we may not be able to solve the problem if the parcel is shipped. Please make sure that you contact us ASAP.
- How do I apply a coupon code?
Enter your coupon code inside you on the check out process on the COUPON box! The coupon code section lies between your listed items and checkout!
You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply the coupon before adding payment)
- How do I change my order?
Email us regarding all changes to an order!
- Can I cancel my order?
We can only process cancellations for items that have not gone into production or before shipment. Please email us at (email@example.com) with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the parcel is shipped out..
- What's the status of my order?
Following a successful order, please expect a confirmation email. Once your order ships, we will send an email with your tracking information too.
The most recent information on your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
Replacements, Exchanges, and Returns
- What is your return policy?
Please see our Return Policy.
- My Product doesn't fit. What can I do?
You may exchange items that are unworn, unused, and unwashed, for a different size within 10 days of the delivery date.. Customers are responsible for return and exchange shipping rates. You need to contact us first before you do any step. Please email us at firstname.lastname@example.org.
- I'm unsatisfied with my product. What can I do?
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
The product is flawed.
The print quality is poor.
The product you received is different from the product originally represented on our site.
Please email us at email@example.com with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at firstname.lastname@example.org. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.
Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
- What if my order is defective, wrong size, or incorrect product?
Send us an email with attaching photo(s) and we will send out a replacement within 3-5 business days.
- What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
- Who will be responsible for the shipping fee if I exchange or return an order?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Address: Room 516, No. 357, Wancheng Part, Dongcheng Middle Road, Wancheng Street, Dongguan, Guangdong, China